Privacy & Security
Your trust is our top priority. Learn how we protect your health information.
Security Features
End-to-End Encryption
All data is encrypted in transit and at rest using AES-256 encryption.
Access Control
Granular permissions ensure only authorized users can access your data.
Audit Logs
Complete audit trail of all data access for compliance and transparency.
Multi-Factor Authentication
Additional security layer with SMS, email, or authenticator app verification.
Secure Backups
Automated encrypted backups with geographic redundancy.
24/7 Monitoring
Continuous security monitoring and threat detection.
Compliance & Certifications
HIPAA Compliant
Full compliance with the Health Insurance Portability and Accountability Act.
SOC 2 Type II
Independently audited for security, availability, and confidentiality.
LFPDPPP Compliant
Compliant with Mexico's Federal Law on Protection of Personal Data Held by Private Parties.
Frequently Asked Questions
How is my health data protected?
Your data is protected with AES-256 encryption, the same standard used by banks and government agencies. All data is encrypted both in transit and at rest.
Who can access my health records?
Only you and healthcare providers you explicitly authorize can access your records. You have complete control over access permissions.
Can I delete my data?
Yes, you can request complete deletion of your data at any time. We'll process your request within 30 days as required by law.
How do you handle data breaches?
We have comprehensive incident response procedures. In the unlikely event of a breach, we will notify affected users within 72 hours as required by law.
Where is my data stored and is it compliant with regulations?
Your data is stored in secure data centers in Mexico, served by HIPAA-compliant US services following the strictest North American regulations. While our service is not officially required to be regulatory compliant, we do our best to ensure your data meets all clinic-level standards required by Mexican regulations.